Helpdesk

How to Register? 3

• Is my organisation eligible to use the LIKECHARITY Text-to-Donate platform?
• Registration Timeline
• How do I choose a good keyword?

How Does The Service Work? 4

• In what countries does LIKECHARITY operate?
• How does the LIKECHARITY Text-to-Donate platform work?
• What is a shortcode?
• What is a keyword?

FAQ 6

• Can I use LIKECHARITY for a competition, voting poll or raffle?
• Can I contact donors after they have texted in?
• How can I monitor donations?
• How long does it take for my charity to receive the funds we raised?
• What do I do if a member of the public has a query about a text donation they made?

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ComReg 2

• What is ComReg?
• Licence Expiry

Donor Queries 9

• How is the donation charged to my phone?
• How much of my donation goes to the charity?
• I’m organising a fundraiser, can I use your service to collect donations?
• Can I see a list of charities who use text donation?
• Can I text a donation if I am living abroad?

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